BEIJING HEALTHCARE CLASS AT THE EXPAT LEARNING CENTER BEIJING

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International Healthcare Fundamentals
国际医疗基础
Bilingual Seminar and Workshop Taught in Chinese and English
中文-英语双语讲座与实践工作室

As there are more and more foreign invested and joint venture healthcare facilities opening in Shanghai, as well as Chinese SOE hospitals’ Foreigner/VIP units, there is a growing demand for international healthcare service standard training for Chinese healthcare staff. This course is practical, hands-on seminar and workshop designed for both expatriate and local Chinese healthcare professionals interested in possessing the fundamental knowledge and skills to have a more successful healthcare career in China. The small class size of 12 - 15 participants allows for maximum individual attention from the instructor during workshops. At the end of the ten weeks, you will be well versed in the fundamentals of:

随着越来越多的外国投资和中外合资医疗服务企业在上海开放，中国国营医院纷纷设立外国人/贵宾诊疗服务，对中国医疗员工进行国际� �准医疗服务培训的需求也日益增� 。本课程结合互动演讲和实践，� 论您是外籍医疗专业人员或是中国医疗专家，如果您希望拥有医疗基础知识与技能，以便能在中国拥有成功的医疗事业，这门课程就是为您度身定制的。每个班级由12到15人的小班组成，这� �使您在实践中能获得最大化的导师单独指导。在十周的课程结束后，您将会对以下医疗基础知识和技能非常熟悉：

Healthcare service philosophy and the international medical standard
医疗服务哲学和国际医疗� �准

Healthcare practice environments and teamwork
医疗实践环境和团队合作

Healthcare payment systems
医疗费用支付系统

Cross-cultural competency issues
跨文化工作能力涉及的问题

Effective healthcare communication, negotiation, and customer satisfaction skills
有效的医疗沟通、协商和顾客满意技能

Evidence-based healthcare
询证医疗

Curriculum Table of Contents

Week 1 Understanding the International Healthcare Service Industry
Week 2 Understanding the International Healthcare Standard
Week 3 Working in An International Healthcare Ambulatory Office
Week 4 Appreciating the International Cultural Differences
Week 5 Active Listening & Communication Skills
Week 6 Service Recovery (Resolving Failed Service) & Handling Difficult
Patients/Clients/Customers/Members
Week 7 Working with International Health Insurance Companies
Week 8 How to Negotiate successfully with Internal & External Customers
Week 9 Evidence-Based Healthcare
Week 10 Healthcare Teamwork

课程内容设置

第一周理解国际医疗服务行业
第二周理解国际医疗� �准
第三周在国际医疗诊所工作
第四周认识不同国际文化的差异
第五周积极聆听和沟通技巧
第六周服务过失补救以及照顾高需求的病人/客户/顾客/员工
第七周与国际医疗保险公司合作
第八周如何成功地与内部和外部顾客协商
第九周询证医疗
第十周医疗团队合作

The knowledge and skills acquired during this course will enhance your ability to contribute to the success of your organization and qualify you for the higher-level positions in the industry.

在本课程中所获得的知识和技能将会增强您为自己医疗机构的成功作贡献的能力，您也将在医疗行业中脱颖而出，胜任更高一级的职位。

Course Title: Healthcare
Tuition fee: RMB 3200

Click here to register for this course

Registration Procedure:
Please register online first to reserve your place. You will then receive a confirmation email. Next, payment must be made on site at the ELC Learning Annex during the payment dates (you can come in person or send someone).

Please note:
Our classes are kept small for the students' benefit (generally between 5 and 10 people), so please register early to reserve your place. Your place in the class cannot be guaranteed until payment has been received. Any course that does not meet sufficient enrollment may be cancelled and a full refund provided upon presentation of your original receipt.